Was this article helpful? 0% of 0 players found this article helpful. Keep an eye on the EA Help ( and the Apex Legends ( Twitter accounts for everything from outage info to news about the game.Check the Apex Legends Trello board for emerging bugs and issues.If the above steps didn’t help you or you have a fix for the issue we didn’t cover, head over to our Answers HQ forums to find a workaround.From My Games & Apps select Apex Legends.Click Advanced Settings, then Alternate MAC address.From the Xbox dashboard click Settings, then go to All Settings.Click Account Management then Restore Licenses.Turn off Convert Incoming Voice to Chat Text by going to the Audio tab in the game’s Settings.If you're using an external hard drive, consider installing it on the internal to see if you have any improved results. Unplug any devices attached to the USB slot.Touch the power button on the front of the PS4 for at least seven seconds (until the system beeps twice).Make sure you have the latest software update.You can set it lower or higher than “60” as needed. Click on Manage > Properties, then find Advanced Launch Options and type in type in the following: +fps_max 60 For the EA app, go to Library and select Apex Legends.Click on Properties from the drop-down list, find Launch Options and type in the following: +fps_max 60 For Steam, go to Library and right-click on Apex Legends.Here’s how to cap your frame rate on Steam or the EA app: Repair the game files in the EA app by going to Library, then finding Apex Legends.Perform a clean boot of your PC to disable background tasks that may be interfering with your game.Make sure to add and check both boxes for the EA app’s Launcher program.Go to: (Control Panel\System and Security\Windows Defender Firewall\Allowed Apps). Add Windows Defender Firewall exceptions.Close programs running in the background.Check your driver for updates, or if you recently updated it and the game begins to crash, try downgrading it. Empire Total War crash on startup I grabbed the game yesterday on sale and after installing for the first time the game crashes my entire pc during the opening cinematic forcing it to restart itself. This is the most common issue that will cause your game to crash. Update or downgrade your graphics driver.Covering the bases will save you time down the line if your game issues can be fixed with a simple health check: If you’re playing Apex Legends and your game keeps crashing or freezing, make sure you have these basic steps done before you try our troubleshooting steps below. If the troubleshooting steps here don’t help you, try using our Answers HQ forums to find a workaround for more help. Learn why Apex Legends may be crashing and freezing on PC, PlayStation, and Xbox.
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